Learning how your users feel!

Getting to Insights: Learning How Your Users Feel!

We know how your users feel. And you’re just a few steps away from knowing yourself! With Vempathy’s sentiment analysis engine, you’ll pinpoint which parts of your product designs create the best or worst reactions from your users.

Getting Started
Start with creating a test for your design.

Start your first UX test!

After entering a name for the test (participants won’t see) and a welcome message (your test participants will see), you’ll add at least one task for your design.

Give your UX test a name and welcome message.

Your test should have a series of tasks such as questions or instructions.

You’ll be able to filter your test participants on a variety of demographic factors.

Filter test participants for your UX test.

After a quick final summary check, launch your test! Within 48 hours, you’ll have great feedback on your designs.

Need more help?
Check out our guide for more details on how to get going!

See How Your Users Feel with The Vempathy Plugin for Adobe XD

Over the past few months we have prioritized working with industry players to form partnerships that will continue to elevate the design community. Today, we are excited to announce the first of these collaborations that will bring design research into designers’ existing workflows.

We have worked with Adobe to bring Vempathy to Adobe XD. With the new Vempathy plugin for Adobe XD, which is available now, designers get feedback on their designs where it counts. They will build better digital experiences with rapid customer feedback and analysis powered by artificial intelligence. They will see exactly when test participants express different emotions while interacting with their designs.

Once designers launch the Vempathy plugin for Adobe XD they can quickly choose any of their Adobe XD prototypes for their UX test. The Vempathy plugin for Adobe XD will then pre-populate a new UX test in Vempathy, which designers can customize by defining tasks for test participants to complete and filtering test participants to their target user persona. Vempathy then automatically sources test participants, records them, and analyzes their emotions to produce qualitative and quantitative UX test reports.

“Research and user testing is vital to the design process”, says Vijay Vachani, Director of Platform & Partner Ecosystem for Creative Cloud at Adobe, “We are delighted Vempathy is bringing it directly into the design workflow with the Vempathy plugin for Adobe XD. With the new plugin, UX/UI designers get seamless access to Vempathy’s research and user testing platform”

“We are very excited to work with Adobe to bring the power of Vempathy’s design research capabilities to designers who have chosen Adobe’s design software. We are confident that empowering designers with tools like Vempathy to improve their design through research is a win for the entire design community.” said Paul Cheek, CEO, Vempathy.

To get started with Vempathy and Adobe XD, please click here or visit:


Coming Soon: Automatic Nielsen Scoring

At Vempathy we also conduct our own UX research and from our research and based on an extensive research study from Bentley University’s Human Factors in Information Design program we have learned that our customers find difficulty in understanding some of the analysis reports that our software produces. Since we practice what we preach, we have been actively exploring different methods of presenting the data generated by our artificial intelligence algorithms.

Knowing that UX designers and researchers rely on a common set of metrics, we have decided to change our reporting to reflect the simple and well understood nature of the Nielsen Severity Rating metric.

The Nielsen Severity Rating is a measure of the priority of attention that should be given to solve a specific problem. The rating takes into account the frequency, impact, and persistence of the problem to help designers and researchers better prioritize and allocate resources towards fixing it. The scale is very simple in that it spans from zero to four with zero being the lowest severity and four being the highest severity.

In Vempathy, the Nielsen score will be analyzed across test participants based on our emotion analysis and aggregated for each task in the UX test. With this newly surfaced scoring, designers and researchers will be able to quickly identify the task within their UX test that requires the most immediate attention. This functionality is coming soon! Stay tuned…

Vempathy’s New Getting Started Guide

Getting started with Vempathy is simple and intuitive, but we understand that reviewing and understanding the analysis that Vempathy produces can be difficult for designers and researchers who are not already versed in common emotion metrics. For that reason, we have authored a new getting started guide for our customers. The new Vempathy Getting Started Guide walks you through each and every aspect of using Vempathy.

Whether you need help signing up, designing your first UX test, or analyzing results, the Getting Started Guide has the answers you need. The guide also features 20 screencasts that will show you exactly how to make the best use of Vempathy. Designed with best practices in mind, you are sure to pick up some tips and trick to get the most out of your UX research!

Interested in taking advantage of our Getting Started Guide? You can check it out right here >

UX Benchmark and Progress Tracking with Vemapthy

Traditionally qualitative research has been just that: qualitative. Vempathy has changed the game for UX designers and researchers by introducing quantitative metrics for qualitative research. And now, with Vempathy’s latest release, designers and researchers can benchmark and track their progress.

With Vempathy’s UX test comparison feature, you can now compare Vempathy’s reports from one UX test to another. This allows you to run a test on your UX today, see the results, act upon them, and then run a follow up test to see if the change you made corrected the usability issues. In the new interface, you will find all of Vempathy’s reported metrics in one graph that show you the user journey and how it has changed from test to test.

This feature is live now and we welcome your feedback! Get started by making a copy of a UX test you have run in the past and it will automatically populate in the comparison dropdown on the reports page.

Introducing Improved Participant Recruitment

We have come to realize the importance of fine grained specifications when recruiting participants for your UX testing. While our free form text field to recruit participants works, it simply is not intuitive and that’s why we are happy to introduce improved recruiting today!

Now, when you design a new UX test with Vempathy you can easily specify demographics such as age, ethnicity, gender, income, employment status, and more! Further, you can create your own custom screener survey to more finely filter the participants completing your UX tests.

This new release is live now and we welcome you to give it a try and let us know what you think!

Welcoming C. Todd Lombardo to Vempathy

We are thrilled to welcome C. Todd Lombardo to the Vempathy team as our VP of Product and Experience. He joins us from Workbar, where he also led experience and design, but C. Todd wears many hats, all at once: author, designer, scientist, professor, and visualizer.

After originally beginning his career in science, C. Todd shifted his focus to product and design, ultimately innovating, designing, and managing products for countless companies large and small. In his role as Chief Design Strategist at Fresh Tilled Soil, he employs strategic thinking to craft smart, impactful solutions that radically transform clients’ product strategies. C. Todd also serves as Adjunct Faculty at IE business School in Madrid, where he teaches courses on design in business and data visualization.

We’re excited to have C. Todd on the team here as he is already beginning to help us rebuild Vempathy from the ground up. Say hi, and welcome, on Twitter.