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Frequently Asked Questions

Vempathy is a technology company that provides next generation user research software using proprietary, high accuracy emotion detection and measurement. Learn more about us >

Small Teams

Vempathy’s software was originally built for UX designers and product managers building software on small, cross-functional teams to speed up the user research process.


Enterprise User Research Teams

Vempathy’s software has evolved to also support enterprise user research teams by allowing them to conduct research at scale. The days of conducting just tens of user interviews or usability tests are over; now research teams can record hundreds of users and use Vempathy’s automated qualitative and quantitative research summarization to broaden the reach of their research activities.

Vempathy detects emotions using a range of different indicators and proprietary analysis algorithms. Our artificial intelligence systems identify different emotions by analyzing data points including facial expressions, tone of voice, and sentiment of speech. By leveraging the expertise from years of research and algorithm iterations we are able to provide the highest level of accuracy.

Vempathy’s emotion detection technologies are far more accurate than existing systems. Vempathy’s algorithms were developed using years of proven emotion detection research, which allows us to identify user emotions with a high degree of accuracy.

Our competitors provide world-class recording software. We provide next generation recording software with coupled emotion analysis. This allows you and your team to:

  • Streamline the qualitative user research review process with cutting edge emotion analysis that helps you identify the most important moments.
  • Conduct more user research with high level emotion insights.
  • Share findings with your entire team using our unique automated highlight reel video processing.

There are a number of other benefits that artificial intelligence provides in the user research process. If you are interested in learning more, please contact us.

Yes, as a part of the emotion analysis process, Vempathy transcribes all of your recordings. We make all of our transcriptions available to you so that you can use them to both identify important clips in your recordings, and to provide context to your stakeholders.

Yes, Vempathy provides full machine generated transcriptions of your audio and videos. For an additional fee you can also upgrade to human transcription for higher accuracy.

Vempathy uses machine transcription to transcribe your recordings. Although machine transcription is not perfect, this allows for real-time emotion analysis of your recordings and provides transcripts at a degree of accuracy that is high enough to both analyze emotions and provide context.

We can offer more precise human transcription for an additional fee.

Vempathy’s recording software supports transcription of 40 languages and provides step-by-step instructions in these languages:

  • Catalan
  • Danish
  • Dutch
  • German
  • English
  • Spanish
  • Estonian
  • French
  • Italian
  • Lithuanian
  • Latvian
  • Polish
  • Protugese
  • Romanian
  • Russian

Yes, you can import existing recording videos into Vempathy for emotion analysis.

Yes, you can import a batch of videos into Vempathy using our Import API. If you require batch uploads via FTP, Google Drive, Dropbox, or another method please contact us.

While Vempathy does not directly offer consultancy services, we partner with a number of firms that specialize in user research consulting. We would be happy to connect you. If you are interested, please contact us.

While Vempathy does not directly offer tester recruiting services, we partner with a number of firms that specialize in recruitment. We would be happy to connect you. If you are interested, please contact us.

Yes, Vempathy works with a number of industry-leading usability testing platforms.

Yes, Vempathy includes full search capabilities that allow you to find the moments within your videos when people say keywords that are important to you. For example, you might search “confused” to find all of the moments that people mention moments of confusion.

Yes, we use bank-level encryption and follow industry standards for data privacy. For more information, please refer to our Privacy Policy.

Yes, we have the capabilities to support companies that are based in the European Union. Our systems comply with the EU General Data Protection Regulation and will restrict the transmission of your data within the EU. If this is a requirement, please contact us and we will make the necessary modifications to your account.

While there is no need to be concerned about personally identifiable information (PII) in your videos because of the security standards and data privacy protection that Vempathy provides, we do not recommend including any PII in your video recordings. For more information, please refer to our Privacy Policy.

Our emotion metric is the variance of emotions, where 100 is positive and 0 is negative.

For your interpretation we recommend comparing within the study. If a task is given a 40 average emotion rating that is based on an evaluation from millions of data points in an emotion database, but for your analysis you can compare with those averages of each other task to figure out which was a more positive or negative experience.

Relaxed – Lack of emotion and expressiveness. Neutral face without any facial expressions.
Disappointed – Sad or displeased because something has failed to meet expectations. Frowning, with both lip corners pulled downwards.
Angry – Anger is evoked due to injustice, conflict, humiliation, negligence, or betrayal. If anger is active, the individual attacks the target, verbally or physically. If anger is passive, the person silently sulks and feels tension and hostility. Indicated by the brows furrowed, and the lips tightened and pressed.
Relaxed – An affective response to perceived service quality.
Fearful – Fear is a response to impending danger. It is a survival mechanism that is triggered as a reaction to some negative stimulus. Fear can be a mild caution or an extreme phobia. Indicated by the eyebrows raised and the mouth opened.
Happy – Joy (or happiness) has shades of enjoyment, satisfaction, and pleasure. Joy brings a sense of well-being, inner peace, love, safety, and contentment. May be indicated by smiling, mouth opened and both eyes opened. Showing personal enthusiasm and interest.
Sad – Sadness indicates a feeling of loss and disadvantage. When a person is quiet, less energetic, and withdrawn, it can be inferred that they feel sadness. Regarded as an unpleasant passive emotion.
Grimace – Defined as feeling annoyed and irritable.
Unamused – This is being merged with our “Angry” emotion.

Having trouble recording your session? We’re here to help!

Step 1: Your Browser

The Vempathy Recorder has a couple of requirements:

  • Windows or Mac
  • Google Chrome or Mozilla Firefox (Version 52+)

If you need to, you can download a supported browser:
Download Google Chrome
Download Mozilla Firefox

Step 2: Permissions

The Vempathy Recorder needs access to your webcam, microphone, and/or screen depending on the type of recording. Unless you are doing an audio-only recording, in which case Vempathy only needs access to your microphone, you will be prompted to allow access to all three media streams.

Having trouble? Please refer to the troubleshooting steps for your browser:
Troubleshooting in Google Chrome
Troubleshooting in Mozilla Firefox

Step 3: Contact Us

If you couldn’t resolve your problem using the steps above please contact us for support and we would be happy to help you.

Have more questions?

Whether you have a question, need assistance, or just want to talk, we want to hear from you.
Contact our support team.